Refund policy

Return and Refund Policy

Last Updated: June 2026

Thank you for shopping at Zypral Store. We want you to love your new accessories! If you are not entirely satisfied with your purchase, we're here to help.

1. Our 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Conditions for Returns

To be eligible for a return, your item must be:

· In the same condition that you received it (unworn, unused, with no scratches or damage)
· With tags still attached (if applicable)
· In its original packaging
· Accompanied by the receipt or proof of purchase

Non-returnable items:

· Custom or personalized products (e.g., custom name necklaces)
· Intimate items (for hygiene reasons)
· Gift cards

3. How to Start a Return

To start a return, please contact us within 30 days of receiving your order:

📧 Email: zypralstore@gmail.com
📱 WhatsApp: +2347042010995

Please include:

· Your order number
· The reason for the return
· Photos of the item (if damaged or defective)

4. Refunds, Exchanges, and Store Credit

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

· Approval: If approved, you'll be automatically refunded to your original payment method. Please allow 5-10 business days for your bank or card company to process the refund.
· Exchanges: If you prefer a different product, we can process an exchange instead. We'll ship the new item once we receive the returned one.
· Store Credit: If you'd prefer store credit for a future purchase, just let us know!

5. Return Shipping Costs

Reason for Return Who Pays Shipping?
Defective or incorrect item We pay (we'll send you a return label)
Change of mind You pay (shipping costs are non-refundable)

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately within 48 hours of delivery. We'll arrange for a replacement or refund at no extra cost to you.

7. Late or Missing Refunds

If you haven't received your refund after 10 business days:

1. Check your bank account again
2. Contact your bank or card company (processing times vary)
3. Contact us at zypralsupport@gmail.com and we'll help track it

8. Contact Us

If you have any questions about returns or refunds, please reach out:

📧 Email: zypralstore@gmail.com
📱 WhatsApp: +2347042010995
📸 Instagram: @zypralstore